Privacy Policy

Medicalshala Healthcare Services Private Limiteds Private Limited ("We," "Our," or "Medicalshala"), a company registered under the Companies Act, 2013, with its registered office at C/O-No.12(2) Veerazhagamman Street Bodinayakanur Theni Tamil Nadu 625513, owns and operates www.Medicalshala.com and its associated mobile and device applications ("Portal"). We are dedicated to protecting the privacy and security of personal data shared by users of the Portal, including healthcare providers and patients ("User," "You," or "Your"). We encourage you to carefully read this privacy policy ("Privacy Policy") to understand how we collect, use, process, and protect personal data, and how you can exercise your rights related to your personal data.

Furthermore, by either implicitly or explicitly accepting these Terms of Service, you also acknowledge and agree to comply with our policies, including the Privacy Policy, and any additional rules, guidelines, policies, terms, and conditions as required by applicable laws for accessing, browsing, transacting, or availing any services on the Platform ("Services"). Such additional rules, guidelines, policies, terms, and conditions shall be deemed integral to and incorporated within these Terms of Service.

CONSENT

By accessing and using the Portal/Services (as defined in the Terms of Use) or sharing personal information, you expressly agree to be bound by this Privacy Policy and Medicalshala Healthcare Services Private Limiteds Private Limited's Terms of Use. If you do not wish to abide by these terms, you have the option, free from coercion or undue influence, to not access the Portal. This Privacy Policy also extends to Our parent, affiliates, subsidiaries, or joint venture websites, if applicable.

COLLECTION OF PERSONAL INFORMATION

"Personal Information" encompasses 'sensitive personal data or information’ (as defined under applicable law) and other information shared directly by you or received from Third Party Service Providers, which identifies you or could be used for identification purposes.

• Users: We collect information such as your name, address, email, phone number, medical records, medical history, physical and mental health condition, and other relevant data while providing Portal Services. This may also include data shared during user registration, feedback, reviews, and comments on the Portal.
• Non-Personal Information During your interaction with the Portal, certain information such as internet browser type, operating system, domain name of referring websites, number of visits, average time spent on the site, and pages viewed may be collected automatically through technologies like cookies and web beacons.

COOKIES

Cookies are small pieces of data stored on your device's hard drive, containing information about you. Our Portal and third-party service providers use cookies to collect data. While cookies don't give us direct access to your device, they help us collect information and improve our service. You can usually set your browser to remove or reject cookies, although this may impact certain features of the Portal. Other websites may also place their cookies on your device.

USE OF PERSONAL INFORMATION

You agree that information gathered from you, provided voluntarily or received from Third Party Service Providers, may be used by Orbi Health for various purposes, including:

• Complying with legal requirements.
• Responding to law enforcement, judicial orders, subpoenas, or threats to health or safety.
• Providing services you've opted for, including collecting and collating medical records and data
• Customizing content based on your interests.
• Improving and personalizing user experience.
• Enhancing, personalizing, and customizing your experience on the Portal.
• Operating, maintaining, and improving the site.
• Preventing fraud and abuse.
• Fulfilling other purposes with your authorization.

Please note that we may use Non-Personal Information without restrictions. We will continue to use Non-Personal Information as allowed by this Privacy Policy and applicable laws.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose the Personal Information collected from you or provided by you:

• To contractors, service providers, and other third parties for analytics, communications, and other purposes, subject to contractual obligations to maintain the confidentiality of Personal Information.
• As required by law, including responding to court orders.
• In good faith belief that disclosure is necessary to protect your safety, the safety of others, or to safeguard our rights, investigate fraud, or respond to government requests.
• To a buyer or successor in case of merger, divestiture, reorganization, or sale of assets, where Personal Information is transferred as part of the assets.
• For any purpose disclosed when you provide the Personal Information.
• For addressing requests, complaints, disputes, customer care activities, and other administrative and business purposes
• To government institutions/authorities, to comply with laws, rules, regulations, orders, or to protect rights, fight fraud, or enforce our Terms of Use.
• When necessary for the prevention, detection, investigation, prosecution, and punishment of offences under law.
• As required by an order under any prevailing law, including responses to government agency inquiries for verification, prevention, detection, and investigation of cyber incidents and offences.

Medicalshala may use your personal data and contact information such as your name, address, postcode, gender, occupation, age, date of birth, email address, telephone number, company name, job title, and department solely for purposes including:

• Processing your application to use our Services and providing requested Services through the mobile app.
• Addressing complaints, queries, or problems reported by you regarding the Company's Services.
• Notifying you of changes in our Services and enhancing the quality of services provided.

Location Data Usage

We use location data solely to display relevant results for booking vaccination slots. We do not retain or use collected location data for any other purpose within the app.

SECURITY

Your security is of paramount importance to us, Medicalshala Healthcare Services Private Limiteds Private Limited. We implement reasonable security practices and procedures encompassing technical, operational, managerial, and physical measures. These measures are in place to safeguard all user information, including Personal Information, from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

All data, content, and user information are encrypted during transmission and stored encrypted at rest. We take appropriate steps to protect your Personal Information to prevent its loss, misuse, unauthorized access, disclosure, alteration, and destruction.

While Medicalshala Healthcare Services Private Limiteds endeavors to protect your Personal Information, we assume no liability for disclosure due to transmission errors, third-party unauthorized access, or other external factors beyond our control. Despite our security efforts, we shall not be held accountable for any unauthorized or unlawful disclosures made by third parties not under our control.

CONFIDENTIALITY

You acknowledge that our portal may contain information marked confidential, and you agree not to disclose such information without our prior written consent. Your information is treated as confidential and will not be shared with any third party, unless required by law, as per this Privacy Policy or the Terms of Use.

We do not sell your Personal Information to third parties, nor do we use your email address for unsolicited communications. Any emails from us will relate only to the provision of agreed-upon Services. You retain the discretion to discontinue such communications at any time.

USER'S RIGHTS

The information you provide to Medicalshala Healthcare Services Private Limiteds, including Personal Information, is voluntary. You have the right to withdraw your consent at any time, as per this Privacy Policy and the Terms of Use. However, please note that withdrawal of consent will not apply retroactively. Medicalshala Healthcare Services Private Limiteds cannot delete Personal Information for which we are custodians on behalf of Third Party Service Providers. In the case of disengagement with a Third Party Service Provider, we may be obligated to provide a data export.

You can access, modify, correct, and delete Personal Information. However, if you update your information, we may retain a copy of the original information for archiving purposes. To exercise your rights, you can email Medicalshala Healthcare Services Private Limiteds at [email protected].

OPT-OUT

Medicalshala Healthcare Services Private Limiteds may send you notifications related to promotional offers, marketing, or Services. If you wish to opt out of these communications, you have the option to do so. Opting out means you consent to not receiving non-essential (promotional, marketing-related) communications, though non-promotional emails about your account may still be sent.

AMENDMENT

Medicalshala Healthcare Services Private Limiteds reserves the right to amend this Privacy Policy as necessary. It is your responsibility to stay informed about changes. Continued use of the portal signifies your acceptance of such changes.

GRIEVANCE REDRESSAL

As per the Information Technology Act, 2000, and related rules, our Grievance Officer for this Policy is: Grievance Officer Name: Sriram Kanakam
Email Address: [email protected]
For questions, comments, concerns, or exercising your rights, contact us at [email protected].